Frequently Asked Questions
How can I book?
Online! All our bookings are now made online for your conviencence!
How much notice do I need to give for a booking?
You can book anytime however we recommend booking as early as possible as we operate a first come first served on confirmed bookings. Typically in the summer time we recommend booking at least 2 -3 weeks beforehand. Please book as early as possible to avoid disappointment.
How much does it cost?
Prices vary depending on your intended use i.e. Home/Business, Charity Status & location, length of time for hire, overnight usage and delivery distance. Typically though our rates start from £50 but please call or email for a more accurate price.
What do the prices include?
All bouncy castle booking prices include local delivery within Belfast*. You will also receive an electric blower, extension cable, circuit breaker and safety crash mats or metal stakes. The price also includes set up, inflation and collection. If not electric is available, generators can be supplied at additional cost.
* a small delivery charge may need to be charged for out of area deliveries.
When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
How long do I get the equipment for?
Bookings are based on a hire period for the average is 5hr hire period. However, depending on the location and number of bookings in a day, we may need to leave the castle with you longer. The castle will not be collected from you earlier than your booking times – unless you want it collected!
Our last collection time is 6pm unless you have selected a later time for which an additional fee is added or a Multiday booking is made.
Do you hire overnight?
Overnight hires are only applicable to multi day hires. You will be required to bring some equipment like the electric blowers, lights and speakers indoors at the end of the night to avoid rainfall and morning dew.
Do I have to pay a deposit?
No, we do not require you to pay a deposit. All payments are made on the day when we delivery. Payments can be made by cash, cheque (payable to Belfast Bounce)or by BACS in advance.
What if I need to cancel?
Since we can’t control the weather, you can cancel at anytime! All we ask is that you give us as much notice as possible. If no notice is given and we make delivery, you will incur a cancellation fee.
What if it rains?
All our kids castles come with a built in shower cover. We also provide rain covers for our electric blowers. In the event of a shower, the castle will dry out very quickly once the shower stops. This will be adequate in light showers, however in the case of persistent heavy rain, unfortunately the Bouncy Castles should not be operated due to safety reasons.
What if it is too windy?
In wing speed above 24MPH we will not put any inflatable outside - wind is actually worse than rain and unfortunately no bouncy castle company is covered for winds above this legal limit - remember, this is for the safety of your kids and those at the party.
Can the bouncy castle be set up on a slope?
If it is a very slight slope it may be possible, you will need to discuss this prior to the booking.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approximately 15 minutes to set up and 15 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire. Please allow for the se up and collection times when booking.
How much space is needed?
You will need to allow a minimum of 5 feet at the front and rear of castle and 3 feet either side this is to allow access and the blower at rear. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a standard household 240 volts mains power supply. If no power supply is available, a petrol generator can be hired at an additional cost.
Do you provide safety instructions?
Yes we provide detailed safety instructions with every hire along with a Terms and Conditions of hire sheet to be signed by a responsible adult for each rent of an inflatable.
Can soft play and ball pools be used inside the house?
Unfortunately not as the balls we provide tend to go missing in the home from past experience! Therefore our softplay and ball pools are for indoor use only such as church halls, cimmunity centres, schools and sport halls etc.